PUBLIC OFFER
regarding the conclusion of a contract for the sale and purchase of goods and the provision of related services
St. Petersburg
Last updated: 12.02.2026
This Offer, hereinafter referred to as the "Offer" or "Agreement," governs the relationship between "ИП Макаров Ярослав Владимирович" (OGRN: 322330000018512 INN: 333412473305, hereinafter referred to as the "Seller"), on the one hand, and any individual using the Platform, on the other hand, hereinafter referred to as the "Buyer," collectively referred to as the "Parties," and individually as a "Party."
This Agreement, in accordance with Article 435 of the Civil Code of the Russian Federation, is an offer addressed to any individual and may be accepted by an individual by acceding to the Agreement as a whole.
The provisions of the Civil Code of the Russian Federation governing the procedure and conditions for concluding public contracts, adhesion agreements, and offers shall apply to the form of this Agreement.
1. Terms and Definitions
The following terms and their corresponding meanings are used in this document:
"Platform" — a segment of software for distance selling on the Internet, distributed under the names "Starter," "Starterapp," and "Starter," and including:
a website that enables the display of Products offered by the Seller to an unlimited number of people, the conclusion of a purchase and sale agreement between the Seller and the Buyer, including the acceptance of Orders by the Seller from Buyers. The Platform also enables the Seller to accept payments from Buyers by using the services of the Acquiring Bank and/or the Faster Payment System (FPS).
mobile applications for iOS and Android operating systems that provide functionality similar to the website.
A module for integrating with Product and Order accounting systems.
Loyalty program module.
An "Order" is a request to purchase a Product submitted by the Buyer through the Platform. By placing an Order, the Buyer enters into a contract with the Seller for the purchase and sale of the Product and, if applicable, the provision of delivery services.
"Product" refers to the products that are the subject of the purchase and sale agreement concluded between the Buyer and the Seller through an Order on the Platform. All contractual relations related to the sale, purchase, preparation, and delivery of the Product, arising as a result of the Buyer placing an Order on the Platform, are concluded exclusively between the Seller and the Buyer.
"Authorized User" — a Buyer who has successfully logged into the Platform using the assigned username and password created during registration on the Platform.
"Delivery" — the service of delivering the Product ordered by the Buyer on the Platform to the Buyer. The Product delivery agreement is concluded between the Buyer and the Supplier or Seller, if the Seller offers the relevant service. The Seller or Supplier may engage third parties to deliver the Product to the Buyer.
"Supplier" means the parties delivering the Products ordered by the Buyer (except when the Products are delivered by the Seller). Information about Suppliers is specified in the Agreement and/or available on the Platform.
"Remuneration" or "Service Fee" means the fee charged by the developer and, concurrently, the party providing technical support for the Platform (OOO Nazad v Buduschego, OGRN: 1147847127757, INN: 7839494297) for the use of the Platform's functionality for ordering Products and arranging delivery from the Seller or Supplier, including the option to order Products for in-store pickup, in accordance with the terms specified by the Seller in the Agreement.
"Promo Code" — a specific sequence of characters that, when activated and other conditions for using the Promo Code are met, entitles the Buyer to a discount on the price of the Product and/or Delivery and/or Reward.
"Partners" — entities cooperating with the Seller on the Platform who, along with the Seller, accept and/or process Orders and manufacture and/or deliver (issue) the Product.
"Personal Data Processing Policy" — documents defining the Seller's policy regarding the procedure, purposes, methods, and timeframes for collecting and processing personal data, posted on the Internet at the following addresses:
The Seller's Personal Data Processing Policy is posted on the Platform, in the personal data documentation section.
"Credit Institution" — a credit institution within the meaning of Article 1 of Federal Law No. 395-1-FZ of December 2, 1990, "On Banks and Banking Activities," paragraph 1.9 of Bank of Russia Regulation No. 266-P of December 24, 2004, which processes payment and refund transactions, including the collection, processing, and distribution of information on completed transactions to settlement parties (the bank, the recipient of funds, and the cardholder), using the bank's hardware and software systems and in accordance with the rules of payment systems.
2. General Provisions
2.1. This Under this Agreement, the Seller undertakes to transfer ownership of the Goods to the Buyer under the terms agreed upon by the Parties in the Order, and the Buyer undertakes to accept and pay for the Goods.
2.2. The Buyer's use of the Platform is governed by this Agreement, as well as the Personal Data Processing Policy, the Bonus Points Terms of Use, the Referral Program Rules, the Promo Code and QR Code Rules, and other documents governing the Platform (hereinafter referred to as the "Regulatory Documents").
2.3. By accepting the terms of this offer (accepting), the Buyer confirms their consent to the paid use of the Platform's functionality for ordering Goods and arranging delivery from the Seller and/or the Supplier (including ordering Goods for in-store pickup), as well as the provision of other services in accordance with the Buyer's Order and/or Agreement.
2.4. The Buyer accepts the terms of this Agreement and the accompanying documents in one of the following ways:
by agreeing to the terms of the offer upon registration on the Platform, by checking the box indicating acceptance and clicking the "Done" button (when logging in via Telegram messenger), or by entering the verification code from an SMS message (when registering via SMS).
by completing the Order on the Platform - by clicking the "Place Order" button or a similar button;
by paying for the Order. In this case, the Agreement is considered concluded upon the issuance of a cash receipt, sales receipt, or other document confirming payment for the Goods to the Buyer.
2.5. If the Buyer does not agree with any provisions of the Agreement or Regulatory Documents, the Buyer is obligated to cease using the Platform.
2.6. The Seller reserves the right to unilaterally amend the Agreement and its annexes within the limits permitted by law. Any changes to the Agreement will be communicated to the Buyer by posting them on the Platform. Changes will take effect upon their publication, unless otherwise specified in the Agreement. The Buyer is responsible for reviewing the current version of the Agreement when placing a new Order.
2.7. If a unilateral change to the Agreement is not permitted under applicable law, such changes will take effect for the Buyer when the Buyer consents to the new version of the Offer, which may be expressed by resubmitting and/or paying for the Order. The Buyer thereby confirms that placing and paying for the Order on the Platform, and directly using the Platform, constitutes the Buyer's acceptance of the Offer.
2.8. The Seller provides the Buyer with the opportunity to review materials posted on the Platform, order Products and arrange delivery from the Seller and/or Supplier under the terms and conditions specified by the Seller and/or Supplier, as well as the opportunity to use other functions and services provided for in the Order parameters and/or the Offer.
2.9. The Seller grants Buyers a license to use the Platform in accordance with the terms of this Agreement.
2.10. In order to increase Buyer loyalty to the Platform and conduct marketing activities, the Seller reserves the right to provide the Buyer with a discount on Products, Delivery, or Rewards.
2.11. The availability of Platform features may depend on factors such as the Buyer's region, delivery address, and information provided by the Seller. Some features may be unavailable or limited to the Buyer. The Buyer is prohibited from using any means to circumvent these restrictions. The Buyer will be informed of the availability of Platform features upon request.
2.12. Any claims regarding an Order will be considered by the Seller or Supplier within the timeframes stipulated by the current legislation of the Russian Federation, or, where such timeframes are not established, within 10 business days of the date of receipt of the claim.
2.13. The Seller is responsible for the accuracy or content of the information provided on the Platform, including prices, delivery times, and product availability.
2.14. To access certain features of the Platform, such as placing an Order, the Buyer must register and log in. Upon registration, the Buyer must provide the requested information and select an email address and password to log in. The Buyer ensures that their account login information is kept confidential and does not disclose this information to anyone.
2.15. Buyers are prohibited from maintaining multiple accounts on the Platform to take advantage of discounts and promotions. If the Seller suspects a violation of this provision, it may take action to block such accounts.
2.16. When registering, the Buyer must provide a valid mobile phone number, name, and email address in the "My Details" section. Changing the mobile phone number requires confirmation by means of a code sent to this number. Buyers acknowledge that providing a valid mobile phone number is necessary to fulfill the Order, ensure Delivery, and maintain communication between the Seller and the Buyer. If an incorrect mobile phone number is provided, the Seller reserves the right to cancel the Order and/or Delivery.
3. Procedure and Conditions for Placing an Order on the Platform
3.1. Only Authorized Users may place orders on the Platform. Buyers must familiarize themselves with all terms and conditions regarding the Product, Delivery, and Remuneration provided by the Seller and/or the Supplier.
3.2. By performing the actions specified in Section 2.5. of this Agreement, the Buyer agrees to the terms of this Agreement and the Order conditions specified on the Platform, thereby entering into an Agreement with the Seller and, if applicable, the Supplier.
3.3. Any obvious errors or typos in the name and/or description of the Product (Delivery) will have no legal force and will not constitute grounds for changing the rights and obligations of the Parties.
3.4. Authorized users can find information about their Orders and check the Order status in their personal account on the Platform.
3.5. When placing an Order on the Platform, the Buyer is obligated to provide accurate information about themselves and the recipient of the Order. The Buyer is solely responsible for any consequences arising from the Buyer providing inaccurate information. In the event of a dispute, the Seller or the Supplier will use the phone number used to register the Buyer as the primary method of communication.
3.6. By providing the information required to place an Order, the Buyer confirms that they have received all information about the Product, Delivery, Seller, and/or Supplier in accordance with consumer protection laws.
3.7. The Seller reserves the right to cancel an Order if the Buyer has selected cash, bank transfer, or POS terminal payment methods, and the Seller and/or the Supplier are unable to contact the Buyer using the contact information provided when placing the Order.
3.8. If the Seller and/or the Supplier are unable to fully or partially fulfill the terms of the Order for any reason, the Seller reserves the right to cancel the Order or contact the Buyer to amend the Order to enable its fulfillment. The Order will be considered placed under the new terms once the Buyer accepts these terms by telephone or on the Platform.
3.9. The Buyer or the person designated by the Buyer as the recipient of the Goods is obligated to ensure acceptance of the Goods. If the Buyer or the person designated by the Buyer as the recipient of the Goods is not present at the address specified in the Order and/or does not receive the Goods (except in the case of a reasoned refusal to accept Goods of inadequate quality or not meeting the terms of the Order) after a 10-minute wait, the Buyer will be deemed to have refused to fulfill the contract with the Seller and/or Supplier. In this case, the Seller and/or Supplier has the right to demand reimbursement from the Buyer for actual expenses incurred in fulfilling the Order, to the extent permitted by law.
3.10. If the Buyer selects the "leave at door" delivery option, the Seller and/or Supplier's obligations under the Agreement and the contract with the Seller and/or Supplier will be deemed fulfilled when the Buyer receives notification of the Goods' delivery. Neither the Seller nor the Supplier shall be liable for the safety of the Goods after their delivery under the "leave at door" option.
3.11. If the Buyer receives a defective Product or a Product that does not match the Order, the Buyer is obligated to immediately contact the Seller's customer support team, providing a photograph of the delivered Product and a description of the defects (non-conformities). The Seller and/or the Supplier will independently review such claims within ten (10) days from the date they are submitted by the Buyer.
3.12. In cases where the Product is delivered by the Supplier, the Seller will be deemed to have fulfilled its obligation to deliver the Product upon delivery to the Supplier's representative.
3.13. The estimated preparation and/or delivery times specified on the Platform are approximate. Any waiting time for an Order will not be considered a violation of the Seller's and/or the Supplier's fulfillment deadlines.
3.14. The Buyer may pay for the Goods in cash, by bank card, using bank card details, or through the Faster Payment System (FPS).
4. Payment and Delivery Options:
4.1. Payments between the Buyer and Seller may be made using payment cards, through the services of a Credit Institution, or through Back to the Future LLC (TIN: 7839494297, OGRN: 1147847127757). Back to the Future LLC is not a payment agent A payment aggregator, as defined by Federal Law No. 103-FZ of June 3, 2009, "On the Activities of Accepting Payments from Individuals Carried Out by Payment Agents" and Federal Law No. 161-FZ of June 27, 2011, "On the National Payment System," acts as a technical intermediary facilitating settlements between the Seller and the Buyer, engaging the Credit Institution to accept payments.
4.2. The Buyer has the option to use the Faster Payment System (FPS) provided by the Credit Institution to pay for the Goods and related services. By activating the Faster Payment System, the Buyer has the option to link their bank account specified during payment to the Platform to automate settlements for subsequent Orders. The linking is performed in the form of a masked bank card number, as the bank card information is stored by the Credit Institution. The Buyer can unlink their bank account at any time through their personal account on the Platform.
4.2.1. By activating the Fast Payment System (FPS) to pay for an Order and clicking the "Pay" button, the Buyer agrees to the terms and conditions of the FPS provider, NKO Tvoi Platigi LLC (Bank of Russia License No. 3518, OGRN 1137711000052), located online at: https://ypmn.ru/ru/documents/legal.
4.3. In situations stipulated by current legislation, when paying for Goods and/or Delivery, a sales receipt may be sent to the email address specified by the Buyer when registering on the Platform.
4.4. The Buyer can enter information about their linked bank card into the Credit Institution interface, including the following details:
name of the bank card holder (cardholder);
Bank card number;
Expiration date until;
Security code.
If the bank card details are accurate and valid, and the Buyer's bank account has no restrictions for use on the Platform, the specified bank card may be linked to the Platform with the Buyer's consent and may be used for cashless payments. All linked cards are displayed in the Buyer's personal account, where the Buyer can also unlink their bank account.
4.5. If the Buyer disagrees with the amount of the payment made, or with any other circumstances related to the use of the card linked to the Platform, the Buyer may contact the Seller using the contact information specified in this Agreement.
If, after reviewing the Buyer's claim, the Seller decides to partially or fully refund the cashless payment, the refund will be transferred to the bank account associated with the linked card used for the cashless payment. The refund process involves the participation of a credit institution, an authorized payment processor, or an electronic money operator and is governed by the rules of international payment systems, banks (including the bank that issued the linked card), and other financial participants.
The Seller reserves the right to review and make a decision on the Buyer's appeal within 30 calendar days of receiving the appeal.
Depending on the rules established by the payment processor, electronic money operator, bank, or international payment system, the refund amount may not be clearly displayed on the Buyer's bank client platform (no SMS or push notification confirming the crediting of the refunded funds to the Buyer's account). In such cases, the Buyer is responsible for obtaining this information from their bank.
4.6. The Seller reserves the right to request that the Buyer verify the data provided on the Platform, including information about the linked card, and may request supporting documents (e.g., identity documents) for verification. Failure to provide such documents may be considered as knowingly providing false information by the Buyer.
4.7. The Buyer also has the option to specify a linked card in the interface of third-party services that support integration with the Platform and act as payment participants, which allows payment authorization without disclosing information about the card linked to the Platform. In this case, the provisions of Section 5.4 of these Terms shall not apply.
The use of third-party services specified in this Section is governed by the rules established by the relevant third parties. The Seller is not responsible for the Buyer's use of such third-party services and does not guarantee their accuracy or security.
4.8. When paying for the Delivery Service by bank transfer, the Buyer may choose an additional percentage of the cost of the service or a fixed amount as a Tip. The maximum tip amount may be limited.
4.9. If the Buyer selects the corresponding option within 24 hours of delivery completion, the tip will be debited from the linked card Cards to the Platform.
4.10. The Buyer acknowledges and agrees that the price information provided by the Seller may be adjusted when displayed on the Platform due to automatic price rounding due to technical features of the Platform. The final price of the Product will be recorded and available to the Buyer on the receipt.
4.11. If cashless payments are temporarily unavailable or complicated for any reason (including technical problems or insufficient funds on the linked card), the Buyer ensures sufficient funds on the linked card to cover the outstanding balance of the Order or a specific portion of the Order within 30 days from the date of placing the Order.
4.12. The courier assigned to deliver the goods will be assigned within 15 minutes of placing the Order. The Seller notifies the Buyer of the start of Order preparation by sending a push notification, a message in the messenger linked to the Buyer's phone number (WhatsApp, Telegram), a phone call, or an SMS message, unless the Buyer has disabled these notifications. The Buyer also has the right to obtain information about the Supplier by contacting the Seller's support team.
4.13. Use of the Platform's functionality and services is subject to a fee for the Buyer. Payment of the Fee for using the Platform's functionality and services (service fee) may be included in the total Order amount and displayed to the Buyer before completing the Order.
4.14. When settling with the Buyer, the Seller generates and transmits to the Buyer an electronic receipt(s), or electronic information identifying the receipt, including a link to the address of an information resource from which the Buyer can obtain the electronic receipt. The specified sales receipt or electronic information identifying the sales receipt will be sent to the Buyer via the email address specified during registration or while using the Platform, or, if no such email address is available, via the "Orders" section of the Buyer's personal account on the Platform, accessible only to the Buyer. By accepting the terms of this Agreement, the Buyer expresses their desire and consent to receive an electronic sales receipt or information identifying such a sales receipt, including a link for independently obtaining an electronic sales receipt, prior to payment, by the methods specified above, in accordance with the provisions of Article 1.2 of Federal Law No. 54-FZ of May 22, 2003, "On the Use of Cash Register Equipment in Cash Settlements and/or Settlements Using Electronic Payment Instruments."
5. Warranties and Consents of the Buyer.
5.1. The Buyer acknowledges and agrees that all actions performed on the Platform after logging in using the Buyer's username and password, including cashless payments using a linked bank card, are considered to be performed by the Buyer.
5.2. The Buyer guarantees that their account information on the Platform will not be transferred to third parties and/or persons not authorized to process or pay for the Order on the Buyer's behalf.
5.3. In order to use the Platform, process the Order, and fulfill the agreement between the Buyer and the Seller/Supplier, the Buyer provides the Seller, the Supplier, and any third parties they engage in accordance with the Personal Data Processing Policy with the Buyer's consent to the processing of their personal data. Personal data will be processed in accordance with the rules set forth in the Personal Data Processing Policy.
5.4. By making a purchase on the Platform, the Buyer agrees to receive emails regarding the Order, as well as calls, messages, and push notifications:
to place and/or confirm the Order;
in the event of an Order change or cancellation;
regarding the delivery of the Product, if this affects the fulfillment of the Order or the timely updating of information on its status;
in cases specified in the Agreement, to change or cancel the Order;
regarding the Order status;
to evaluate the quality of service provided to the Buyer.
5.5. By placing an order, the Buyer confirms that they have
fully read this Offer and the accompanying documents;
The Buyer understands this Agreement and the regulatory documents, as well as the terms and scope of the agreement with the Seller and/or the Delivery Company;
The Buyer understands the meaning and consequences of their actions in concluding and executing the agreement with the Seller and/or the delivery company;
The Buyer agrees to the terms of this Agreement and the Personal Data Processing Policy and accepts them.
5.6. To place an Order, after reviewing the information about the Products and Delivery, the Buyer provides through the Platform all the necessary information for the Seller and/or the Delivery Person to fulfill the Order. This includes, in particular:
the Buyer's personal information;
full delivery address (including city, town, city, etc.) (subway station, street, building number, entrance number, apartment number, floor, intercom code, if applicable);
Recipient's name;
Contact information (phone number, etc.);
Method of payment for the Product;
Method of pickup if delivery is arranged "leave at the door."
5.7. The Buyer guarantees that they have all necessary rights and permissions to provide the Seller with the personal data of the Order recipient (if the Buyer does not pick up the Order in person).
5.8. By placing and paying for the Order, the Buyer confirms that they have read and agree to the Offer, the terms of the agreement between the Buyer and the Seller and/or the Supplier, the Personal Data Processing Policy, as well as information about the Products, their Delivery, the Order fulfillment procedure, the cost of the Product, delivery, Remuneration, and other related services.
5.9. By logging in to the Platform, the Buyer has the right to consent to receiving advertising and informational messages. These messages may be sent via telephone, instant messaging, SMS, push notifications, email, direct mail, display on the Platform, and other means. The Buyer may opt out of receiving promotional messages by contacting the Seller's technical support or, if technically feasible, through their personal account on the Platform.
5.10. By placing an Order, the Buyer agrees that the Seller and/or the Supplier may delegate the execution of the Agreement to a third party, while retaining liability for the performance of the Agreement to the Buyer.
5.11. By providing the information specified in Section 4.7 of the Agreement and subsequently using the linked card, the Buyer confirms their consent to linking this card to the Platform and guarantees the provision of accurate and complete information about the current bank card. The Buyer also undertakes to comply with the rules of international payment systems and the requirements established by the issuing bank for the Linked Card, including the statutory procedures for cashless payments.
5.12. By placing an Order and selecting a delivery location for the Product, the Buyer agrees to purchase the Product from the Seller's Partner operating at the location where the Order is received. By selecting (pickup) the Product, the Buyer agrees to purchase the Product from the Seller's Partner operating at the address selected by the Buyer.
6. Seller's Responsibilities
6.1. The Seller independently carries out the sale of the Product, prepares materials for posting on the Platform, and oversees the delivery of the Product to the addresses specified by Buyers. All questions related to the content of the Platform and the Products offered are handled by the Seller.
6.2. The Seller independently monitors the compliance of the Products posted on the Platform with all applicable standards in the Russian Federation, including safety and quality requirements, labeling requirements, product traceability systems, certification, state registration, conformity assessment, licensing, and any other necessary permits and procedures.
6.3. The Seller ensures compliance with the rules and regulations applicable to the goods and services it sells (GOST, SanPiN, and other rules and legal requirements for the manufacture (if applicable), packaging, storage, sale, and delivery of the Goods). The Seller is responsible for all consequences arising from the provision of inaccurate and/or false information about the Goods, as well as for any other violations of Buyers' rights arising from the Seller's activities on the Platform.
6.4. The Seller shall be released from liability for any failure or improper performance of its obligations under this Agreement, in whole or in part, if such failure or improper performance resulted from circumstances beyond its control, including the actions (or inactions) of the Buyer, as well as other circumstances beyond the Seller's control, including, but not limited to, the individual technical characteristics of the devices used by the Buyer, errors by the Buyer in data entry, the absence of the Buyer (or the person designated by the Buyer as the recipient of the Goods) at the delivery address, the refusal of the Buyer (or the person designated by the Buyer as the recipient of the Goods) to accept the Goods, or the location of the Buyer (or the person designated by the Buyer as the recipient of the Goods) outside the service area.
6.5. The Seller shall not be liable for any delay, failure, distortion, or failure of data transmission arising from causes beyond its control, including, but not limited to, telecommunications network failures, malicious software, technical malfunctions, and interruptions in the operation of telecommunications operators and/or internet service providers.
6.6. The Seller shall ensure the operation of the Platform in a manner consistent with generally accepted technical support standards, but shall not provide The Seller guarantees the uninterrupted operation of the Platform, the security and integrity of any data stored or transmitted using it, and shall not be liable for any damages, including lost profits, incurred by the Buyer as a result of the use or inability to use the Platform, except where such liability is expressly assigned to the Seller by Russian Federation law.
6.7. The actions of third parties, including the Seller's partners, telecom operators, payment systems, and other parties engaged to perform certain functions, are not considered the actions of the Seller. The Seller shall not be liable for damages caused to the Buyer as a result of the actions (inactions) of such third parties.
6.8. The Seller's liability for breach of this Agreement is limited to the amount of actual damages documented by the Buyer and caused directly as a result of the Seller's culpable actions (inactions), unless otherwise provided by Russian Federation law.
6.9. The Seller does not exercise preliminary control over and is not responsible for the content of information posted by the Buyer on the Platform, nor for the accuracy, completeness, or compliance of such information with legal requirements.
6.10. If the Buyer is found to be registering multiple times, using virtual phone numbers, misusing the Buyer's account for the purpose of obtaining an unjustified benefit, or otherwise abusing the Platform, the Seller reserves the right to unilaterally apply measures to the Buyer's account aimed at preventing unfair use of the Platform, including, but not limited to, blocking promotional codes, restricting participation in marketing promotions, canceling orders, and blocking accounts. Such restrictive measures are applied at the Seller's discretion to ensure the security of the Platform, prevent violations of Russian Federation law and the Platform's rules, and prevent damage to the Seller, other Buyers, or third parties.
7. Other Terms and Conditions
7.1. The Seller may suspend the Buyer's ability to use the Platform and place Orders under the following circumstances:
7.1.1. Failure to pay for the Product, Delivery, and/or Remuneration under the Order, including in cases stipulated in Section 3.8 of this Agreement.
7.1.2. If the Buyer's behavior toward employees of the Seller, the Supplier, or the Platform's support team constitutes a threat to the life, health, or property of these individuals, causes moral harm, or is considered rude, impolite, or inappropriate.
7.1.3. If the information provided by the Buyer required to fulfill the Order proves to be false or inaccurate.
7.1.4. In other situations where the Buyer's actions indicate bad faith intent when interacting with the Platform and/or toward individuals involved in fulfilling the Order.
7.1.5. After the reason for the Buyer's suspension of access to the Platform has been eliminated, access may be restored upon provision of the necessary information confirming the elimination of the factors that led to the termination of interaction with the Platform, namely:
in the case specified in paragraph 7.1.1 of the Agreement—providing information on reimbursement of expenses for Products, delivery, and Remuneration;
in the case specified in paragraph 7.1.2 of the Agreement—providing information on compensation for damages and/or reconciliation of the parties;
in the case described in paragraph 7.1.3 of the Agreement—providing accurate and complete information or data that was missing and led to the suspension of access to the Platform;
in the case specified in paragraph 7.1.4 of the Agreement—providing information on compensation for damages or taking the necessary measures to restore the situation that preceded any unfair actions that led to the suspension of access to the Platform.
Restoration of access to the Platform may be initiated by the Buyer by sending a request (with supporting documents) to the Platform Support Service. The request will be reviewed and a response will be provided within 10 business days of the Platform receiving the Buyer's request.
7.2. The Seller reserves the right to permanently terminate the Buyer's access to the Platform in the following cases:
repeated actions described in Section 7.1 of the Agreement;
failure to eliminate the grounds for suspension of access to the Platform for a period exceeding one year.
7.3. The Seller reserves the right to record all conversations with Buyers and/or recipients of Goods for the purposes of quality control of their service and the resolution of potential disputes. If the Buyer and/or recipient of Goods uses personal insults, threats, or exhibits other inappropriate behavior, the support service specialist has the right to terminate both verbal and written communication Dialogue with the Buyer and/or recipient of the Goods.
7.4. The Buyer confirms their legal capacity and has reached the minimum age established by Russian law to enter into contracts with the Seller and/or Supplier and to perform other transactions provided for in this Agreement.
7.5. For questions related to the fulfillment of Orders, the operation of the Platform, information about the Seller's activities, the implementation of this Agreement, and other documents and laws governing the relationship between the Buyer and the Seller/Supplier, the Buyer has the right to contact the Seller's support team, which can be accessed through the feedback form (support chat) located in the Platform interface. The Platform may also offer Buyers other ways to contact the Seller.
7.6. Unless otherwise stated on the Platform, all prices listed include VAT.
7.7. Information about the Supplier is posted on the Platform. The Seller also has the right to post business hours on the Platform, indicating the times for accepting and fulfilling Orders.
8. Information about the Seller and Partners
Seller
regarding the conclusion of a contract for the sale and purchase of goods and the provision of related services
St. Petersburg
Last updated: 12.02.2026
This Offer, hereinafter referred to as the "Offer" or "Agreement," governs the relationship between "ИП Макаров Ярослав Владимирович" (OGRN: 322330000018512 INN: 333412473305, hereinafter referred to as the "Seller"), on the one hand, and any individual using the Platform, on the other hand, hereinafter referred to as the "Buyer," collectively referred to as the "Parties," and individually as a "Party."
This Agreement, in accordance with Article 435 of the Civil Code of the Russian Federation, is an offer addressed to any individual and may be accepted by an individual by acceding to the Agreement as a whole.
The provisions of the Civil Code of the Russian Federation governing the procedure and conditions for concluding public contracts, adhesion agreements, and offers shall apply to the form of this Agreement.
1. Terms and Definitions
The following terms and their corresponding meanings are used in this document:
"Platform" — a segment of software for distance selling on the Internet, distributed under the names "Starter," "Starterapp," and "Starter," and including:
a website that enables the display of Products offered by the Seller to an unlimited number of people, the conclusion of a purchase and sale agreement between the Seller and the Buyer, including the acceptance of Orders by the Seller from Buyers. The Platform also enables the Seller to accept payments from Buyers by using the services of the Acquiring Bank and/or the Faster Payment System (FPS).
mobile applications for iOS and Android operating systems that provide functionality similar to the website.
A module for integrating with Product and Order accounting systems.
Loyalty program module.
An "Order" is a request to purchase a Product submitted by the Buyer through the Platform. By placing an Order, the Buyer enters into a contract with the Seller for the purchase and sale of the Product and, if applicable, the provision of delivery services.
"Product" refers to the products that are the subject of the purchase and sale agreement concluded between the Buyer and the Seller through an Order on the Platform. All contractual relations related to the sale, purchase, preparation, and delivery of the Product, arising as a result of the Buyer placing an Order on the Platform, are concluded exclusively between the Seller and the Buyer.
"Authorized User" — a Buyer who has successfully logged into the Platform using the assigned username and password created during registration on the Platform.
"Delivery" — the service of delivering the Product ordered by the Buyer on the Platform to the Buyer. The Product delivery agreement is concluded between the Buyer and the Supplier or Seller, if the Seller offers the relevant service. The Seller or Supplier may engage third parties to deliver the Product to the Buyer.
"Supplier" means the parties delivering the Products ordered by the Buyer (except when the Products are delivered by the Seller). Information about Suppliers is specified in the Agreement and/or available on the Platform.
"Remuneration" or "Service Fee" means the fee charged by the developer and, concurrently, the party providing technical support for the Platform (OOO Nazad v Buduschego, OGRN: 1147847127757, INN: 7839494297) for the use of the Platform's functionality for ordering Products and arranging delivery from the Seller or Supplier, including the option to order Products for in-store pickup, in accordance with the terms specified by the Seller in the Agreement.
"Promo Code" — a specific sequence of characters that, when activated and other conditions for using the Promo Code are met, entitles the Buyer to a discount on the price of the Product and/or Delivery and/or Reward.
"Partners" — entities cooperating with the Seller on the Platform who, along with the Seller, accept and/or process Orders and manufacture and/or deliver (issue) the Product.
"Personal Data Processing Policy" — documents defining the Seller's policy regarding the procedure, purposes, methods, and timeframes for collecting and processing personal data, posted on the Internet at the following addresses:
The Seller's Personal Data Processing Policy is posted on the Platform, in the personal data documentation section.
"Credit Institution" — a credit institution within the meaning of Article 1 of Federal Law No. 395-1-FZ of December 2, 1990, "On Banks and Banking Activities," paragraph 1.9 of Bank of Russia Regulation No. 266-P of December 24, 2004, which processes payment and refund transactions, including the collection, processing, and distribution of information on completed transactions to settlement parties (the bank, the recipient of funds, and the cardholder), using the bank's hardware and software systems and in accordance with the rules of payment systems.
2. General Provisions
2.1. This Under this Agreement, the Seller undertakes to transfer ownership of the Goods to the Buyer under the terms agreed upon by the Parties in the Order, and the Buyer undertakes to accept and pay for the Goods.
2.2. The Buyer's use of the Platform is governed by this Agreement, as well as the Personal Data Processing Policy, the Bonus Points Terms of Use, the Referral Program Rules, the Promo Code and QR Code Rules, and other documents governing the Platform (hereinafter referred to as the "Regulatory Documents").
2.3. By accepting the terms of this offer (accepting), the Buyer confirms their consent to the paid use of the Platform's functionality for ordering Goods and arranging delivery from the Seller and/or the Supplier (including ordering Goods for in-store pickup), as well as the provision of other services in accordance with the Buyer's Order and/or Agreement.
2.4. The Buyer accepts the terms of this Agreement and the accompanying documents in one of the following ways:
by agreeing to the terms of the offer upon registration on the Platform, by checking the box indicating acceptance and clicking the "Done" button (when logging in via Telegram messenger), or by entering the verification code from an SMS message (when registering via SMS).
by completing the Order on the Platform - by clicking the "Place Order" button or a similar button;
by paying for the Order. In this case, the Agreement is considered concluded upon the issuance of a cash receipt, sales receipt, or other document confirming payment for the Goods to the Buyer.
2.5. If the Buyer does not agree with any provisions of the Agreement or Regulatory Documents, the Buyer is obligated to cease using the Platform.
2.6. The Seller reserves the right to unilaterally amend the Agreement and its annexes within the limits permitted by law. Any changes to the Agreement will be communicated to the Buyer by posting them on the Platform. Changes will take effect upon their publication, unless otherwise specified in the Agreement. The Buyer is responsible for reviewing the current version of the Agreement when placing a new Order.
2.7. If a unilateral change to the Agreement is not permitted under applicable law, such changes will take effect for the Buyer when the Buyer consents to the new version of the Offer, which may be expressed by resubmitting and/or paying for the Order. The Buyer thereby confirms that placing and paying for the Order on the Platform, and directly using the Platform, constitutes the Buyer's acceptance of the Offer.
2.8. The Seller provides the Buyer with the opportunity to review materials posted on the Platform, order Products and arrange delivery from the Seller and/or Supplier under the terms and conditions specified by the Seller and/or Supplier, as well as the opportunity to use other functions and services provided for in the Order parameters and/or the Offer.
2.9. The Seller grants Buyers a license to use the Platform in accordance with the terms of this Agreement.
2.10. In order to increase Buyer loyalty to the Platform and conduct marketing activities, the Seller reserves the right to provide the Buyer with a discount on Products, Delivery, or Rewards.
2.11. The availability of Platform features may depend on factors such as the Buyer's region, delivery address, and information provided by the Seller. Some features may be unavailable or limited to the Buyer. The Buyer is prohibited from using any means to circumvent these restrictions. The Buyer will be informed of the availability of Platform features upon request.
2.12. Any claims regarding an Order will be considered by the Seller or Supplier within the timeframes stipulated by the current legislation of the Russian Federation, or, where such timeframes are not established, within 10 business days of the date of receipt of the claim.
2.13. The Seller is responsible for the accuracy or content of the information provided on the Platform, including prices, delivery times, and product availability.
2.14. To access certain features of the Platform, such as placing an Order, the Buyer must register and log in. Upon registration, the Buyer must provide the requested information and select an email address and password to log in. The Buyer ensures that their account login information is kept confidential and does not disclose this information to anyone.
2.15. Buyers are prohibited from maintaining multiple accounts on the Platform to take advantage of discounts and promotions. If the Seller suspects a violation of this provision, it may take action to block such accounts.
2.16. When registering, the Buyer must provide a valid mobile phone number, name, and email address in the "My Details" section. Changing the mobile phone number requires confirmation by means of a code sent to this number. Buyers acknowledge that providing a valid mobile phone number is necessary to fulfill the Order, ensure Delivery, and maintain communication between the Seller and the Buyer. If an incorrect mobile phone number is provided, the Seller reserves the right to cancel the Order and/or Delivery.
3. Procedure and Conditions for Placing an Order on the Platform
3.1. Only Authorized Users may place orders on the Platform. Buyers must familiarize themselves with all terms and conditions regarding the Product, Delivery, and Remuneration provided by the Seller and/or the Supplier.
3.2. By performing the actions specified in Section 2.5. of this Agreement, the Buyer agrees to the terms of this Agreement and the Order conditions specified on the Platform, thereby entering into an Agreement with the Seller and, if applicable, the Supplier.
3.3. Any obvious errors or typos in the name and/or description of the Product (Delivery) will have no legal force and will not constitute grounds for changing the rights and obligations of the Parties.
3.4. Authorized users can find information about their Orders and check the Order status in their personal account on the Platform.
3.5. When placing an Order on the Platform, the Buyer is obligated to provide accurate information about themselves and the recipient of the Order. The Buyer is solely responsible for any consequences arising from the Buyer providing inaccurate information. In the event of a dispute, the Seller or the Supplier will use the phone number used to register the Buyer as the primary method of communication.
3.6. By providing the information required to place an Order, the Buyer confirms that they have received all information about the Product, Delivery, Seller, and/or Supplier in accordance with consumer protection laws.
3.7. The Seller reserves the right to cancel an Order if the Buyer has selected cash, bank transfer, or POS terminal payment methods, and the Seller and/or the Supplier are unable to contact the Buyer using the contact information provided when placing the Order.
3.8. If the Seller and/or the Supplier are unable to fully or partially fulfill the terms of the Order for any reason, the Seller reserves the right to cancel the Order or contact the Buyer to amend the Order to enable its fulfillment. The Order will be considered placed under the new terms once the Buyer accepts these terms by telephone or on the Platform.
3.9. The Buyer or the person designated by the Buyer as the recipient of the Goods is obligated to ensure acceptance of the Goods. If the Buyer or the person designated by the Buyer as the recipient of the Goods is not present at the address specified in the Order and/or does not receive the Goods (except in the case of a reasoned refusal to accept Goods of inadequate quality or not meeting the terms of the Order) after a 10-minute wait, the Buyer will be deemed to have refused to fulfill the contract with the Seller and/or Supplier. In this case, the Seller and/or Supplier has the right to demand reimbursement from the Buyer for actual expenses incurred in fulfilling the Order, to the extent permitted by law.
3.10. If the Buyer selects the "leave at door" delivery option, the Seller and/or Supplier's obligations under the Agreement and the contract with the Seller and/or Supplier will be deemed fulfilled when the Buyer receives notification of the Goods' delivery. Neither the Seller nor the Supplier shall be liable for the safety of the Goods after their delivery under the "leave at door" option.
3.11. If the Buyer receives a defective Product or a Product that does not match the Order, the Buyer is obligated to immediately contact the Seller's customer support team, providing a photograph of the delivered Product and a description of the defects (non-conformities). The Seller and/or the Supplier will independently review such claims within ten (10) days from the date they are submitted by the Buyer.
3.12. In cases where the Product is delivered by the Supplier, the Seller will be deemed to have fulfilled its obligation to deliver the Product upon delivery to the Supplier's representative.
3.13. The estimated preparation and/or delivery times specified on the Platform are approximate. Any waiting time for an Order will not be considered a violation of the Seller's and/or the Supplier's fulfillment deadlines.
3.14. The Buyer may pay for the Goods in cash, by bank card, using bank card details, or through the Faster Payment System (FPS).
4. Payment and Delivery Options:
4.1. Payments between the Buyer and Seller may be made using payment cards, through the services of a Credit Institution, or through Back to the Future LLC (TIN: 7839494297, OGRN: 1147847127757). Back to the Future LLC is not a payment agent A payment aggregator, as defined by Federal Law No. 103-FZ of June 3, 2009, "On the Activities of Accepting Payments from Individuals Carried Out by Payment Agents" and Federal Law No. 161-FZ of June 27, 2011, "On the National Payment System," acts as a technical intermediary facilitating settlements between the Seller and the Buyer, engaging the Credit Institution to accept payments.
4.2. The Buyer has the option to use the Faster Payment System (FPS) provided by the Credit Institution to pay for the Goods and related services. By activating the Faster Payment System, the Buyer has the option to link their bank account specified during payment to the Platform to automate settlements for subsequent Orders. The linking is performed in the form of a masked bank card number, as the bank card information is stored by the Credit Institution. The Buyer can unlink their bank account at any time through their personal account on the Platform.
4.2.1. By activating the Fast Payment System (FPS) to pay for an Order and clicking the "Pay" button, the Buyer agrees to the terms and conditions of the FPS provider, NKO Tvoi Platigi LLC (Bank of Russia License No. 3518, OGRN 1137711000052), located online at: https://ypmn.ru/ru/documents/legal.
4.3. In situations stipulated by current legislation, when paying for Goods and/or Delivery, a sales receipt may be sent to the email address specified by the Buyer when registering on the Platform.
4.4. The Buyer can enter information about their linked bank card into the Credit Institution interface, including the following details:
name of the bank card holder (cardholder);
Bank card number;
Expiration date until;
Security code.
If the bank card details are accurate and valid, and the Buyer's bank account has no restrictions for use on the Platform, the specified bank card may be linked to the Platform with the Buyer's consent and may be used for cashless payments. All linked cards are displayed in the Buyer's personal account, where the Buyer can also unlink their bank account.
4.5. If the Buyer disagrees with the amount of the payment made, or with any other circumstances related to the use of the card linked to the Platform, the Buyer may contact the Seller using the contact information specified in this Agreement.
If, after reviewing the Buyer's claim, the Seller decides to partially or fully refund the cashless payment, the refund will be transferred to the bank account associated with the linked card used for the cashless payment. The refund process involves the participation of a credit institution, an authorized payment processor, or an electronic money operator and is governed by the rules of international payment systems, banks (including the bank that issued the linked card), and other financial participants.
The Seller reserves the right to review and make a decision on the Buyer's appeal within 30 calendar days of receiving the appeal.
Depending on the rules established by the payment processor, electronic money operator, bank, or international payment system, the refund amount may not be clearly displayed on the Buyer's bank client platform (no SMS or push notification confirming the crediting of the refunded funds to the Buyer's account). In such cases, the Buyer is responsible for obtaining this information from their bank.
4.6. The Seller reserves the right to request that the Buyer verify the data provided on the Platform, including information about the linked card, and may request supporting documents (e.g., identity documents) for verification. Failure to provide such documents may be considered as knowingly providing false information by the Buyer.
4.7. The Buyer also has the option to specify a linked card in the interface of third-party services that support integration with the Platform and act as payment participants, which allows payment authorization without disclosing information about the card linked to the Platform. In this case, the provisions of Section 5.4 of these Terms shall not apply.
The use of third-party services specified in this Section is governed by the rules established by the relevant third parties. The Seller is not responsible for the Buyer's use of such third-party services and does not guarantee their accuracy or security.
4.8. When paying for the Delivery Service by bank transfer, the Buyer may choose an additional percentage of the cost of the service or a fixed amount as a Tip. The maximum tip amount may be limited.
4.9. If the Buyer selects the corresponding option within 24 hours of delivery completion, the tip will be debited from the linked card Cards to the Platform.
4.10. The Buyer acknowledges and agrees that the price information provided by the Seller may be adjusted when displayed on the Platform due to automatic price rounding due to technical features of the Platform. The final price of the Product will be recorded and available to the Buyer on the receipt.
4.11. If cashless payments are temporarily unavailable or complicated for any reason (including technical problems or insufficient funds on the linked card), the Buyer ensures sufficient funds on the linked card to cover the outstanding balance of the Order or a specific portion of the Order within 30 days from the date of placing the Order.
4.12. The courier assigned to deliver the goods will be assigned within 15 minutes of placing the Order. The Seller notifies the Buyer of the start of Order preparation by sending a push notification, a message in the messenger linked to the Buyer's phone number (WhatsApp, Telegram), a phone call, or an SMS message, unless the Buyer has disabled these notifications. The Buyer also has the right to obtain information about the Supplier by contacting the Seller's support team.
4.13. Use of the Platform's functionality and services is subject to a fee for the Buyer. Payment of the Fee for using the Platform's functionality and services (service fee) may be included in the total Order amount and displayed to the Buyer before completing the Order.
4.14. When settling with the Buyer, the Seller generates and transmits to the Buyer an electronic receipt(s), or electronic information identifying the receipt, including a link to the address of an information resource from which the Buyer can obtain the electronic receipt. The specified sales receipt or electronic information identifying the sales receipt will be sent to the Buyer via the email address specified during registration or while using the Platform, or, if no such email address is available, via the "Orders" section of the Buyer's personal account on the Platform, accessible only to the Buyer. By accepting the terms of this Agreement, the Buyer expresses their desire and consent to receive an electronic sales receipt or information identifying such a sales receipt, including a link for independently obtaining an electronic sales receipt, prior to payment, by the methods specified above, in accordance with the provisions of Article 1.2 of Federal Law No. 54-FZ of May 22, 2003, "On the Use of Cash Register Equipment in Cash Settlements and/or Settlements Using Electronic Payment Instruments."
5. Warranties and Consents of the Buyer.
5.1. The Buyer acknowledges and agrees that all actions performed on the Platform after logging in using the Buyer's username and password, including cashless payments using a linked bank card, are considered to be performed by the Buyer.
5.2. The Buyer guarantees that their account information on the Platform will not be transferred to third parties and/or persons not authorized to process or pay for the Order on the Buyer's behalf.
5.3. In order to use the Platform, process the Order, and fulfill the agreement between the Buyer and the Seller/Supplier, the Buyer provides the Seller, the Supplier, and any third parties they engage in accordance with the Personal Data Processing Policy with the Buyer's consent to the processing of their personal data. Personal data will be processed in accordance with the rules set forth in the Personal Data Processing Policy.
5.4. By making a purchase on the Platform, the Buyer agrees to receive emails regarding the Order, as well as calls, messages, and push notifications:
to place and/or confirm the Order;
in the event of an Order change or cancellation;
regarding the delivery of the Product, if this affects the fulfillment of the Order or the timely updating of information on its status;
in cases specified in the Agreement, to change or cancel the Order;
regarding the Order status;
to evaluate the quality of service provided to the Buyer.
5.5. By placing an order, the Buyer confirms that they have
fully read this Offer and the accompanying documents;
The Buyer understands this Agreement and the regulatory documents, as well as the terms and scope of the agreement with the Seller and/or the Delivery Company;
The Buyer understands the meaning and consequences of their actions in concluding and executing the agreement with the Seller and/or the delivery company;
The Buyer agrees to the terms of this Agreement and the Personal Data Processing Policy and accepts them.
5.6. To place an Order, after reviewing the information about the Products and Delivery, the Buyer provides through the Platform all the necessary information for the Seller and/or the Delivery Person to fulfill the Order. This includes, in particular:
the Buyer's personal information;
full delivery address (including city, town, city, etc.) (subway station, street, building number, entrance number, apartment number, floor, intercom code, if applicable);
Recipient's name;
Contact information (phone number, etc.);
Method of payment for the Product;
Method of pickup if delivery is arranged "leave at the door."
5.7. The Buyer guarantees that they have all necessary rights and permissions to provide the Seller with the personal data of the Order recipient (if the Buyer does not pick up the Order in person).
5.8. By placing and paying for the Order, the Buyer confirms that they have read and agree to the Offer, the terms of the agreement between the Buyer and the Seller and/or the Supplier, the Personal Data Processing Policy, as well as information about the Products, their Delivery, the Order fulfillment procedure, the cost of the Product, delivery, Remuneration, and other related services.
5.9. By logging in to the Platform, the Buyer has the right to consent to receiving advertising and informational messages. These messages may be sent via telephone, instant messaging, SMS, push notifications, email, direct mail, display on the Platform, and other means. The Buyer may opt out of receiving promotional messages by contacting the Seller's technical support or, if technically feasible, through their personal account on the Platform.
5.10. By placing an Order, the Buyer agrees that the Seller and/or the Supplier may delegate the execution of the Agreement to a third party, while retaining liability for the performance of the Agreement to the Buyer.
5.11. By providing the information specified in Section 4.7 of the Agreement and subsequently using the linked card, the Buyer confirms their consent to linking this card to the Platform and guarantees the provision of accurate and complete information about the current bank card. The Buyer also undertakes to comply with the rules of international payment systems and the requirements established by the issuing bank for the Linked Card, including the statutory procedures for cashless payments.
5.12. By placing an Order and selecting a delivery location for the Product, the Buyer agrees to purchase the Product from the Seller's Partner operating at the location where the Order is received. By selecting (pickup) the Product, the Buyer agrees to purchase the Product from the Seller's Partner operating at the address selected by the Buyer.
6. Seller's Responsibilities
6.1. The Seller independently carries out the sale of the Product, prepares materials for posting on the Platform, and oversees the delivery of the Product to the addresses specified by Buyers. All questions related to the content of the Platform and the Products offered are handled by the Seller.
6.2. The Seller independently monitors the compliance of the Products posted on the Platform with all applicable standards in the Russian Federation, including safety and quality requirements, labeling requirements, product traceability systems, certification, state registration, conformity assessment, licensing, and any other necessary permits and procedures.
6.3. The Seller ensures compliance with the rules and regulations applicable to the goods and services it sells (GOST, SanPiN, and other rules and legal requirements for the manufacture (if applicable), packaging, storage, sale, and delivery of the Goods). The Seller is responsible for all consequences arising from the provision of inaccurate and/or false information about the Goods, as well as for any other violations of Buyers' rights arising from the Seller's activities on the Platform.
6.4. The Seller shall be released from liability for any failure or improper performance of its obligations under this Agreement, in whole or in part, if such failure or improper performance resulted from circumstances beyond its control, including the actions (or inactions) of the Buyer, as well as other circumstances beyond the Seller's control, including, but not limited to, the individual technical characteristics of the devices used by the Buyer, errors by the Buyer in data entry, the absence of the Buyer (or the person designated by the Buyer as the recipient of the Goods) at the delivery address, the refusal of the Buyer (or the person designated by the Buyer as the recipient of the Goods) to accept the Goods, or the location of the Buyer (or the person designated by the Buyer as the recipient of the Goods) outside the service area.
6.5. The Seller shall not be liable for any delay, failure, distortion, or failure of data transmission arising from causes beyond its control, including, but not limited to, telecommunications network failures, malicious software, technical malfunctions, and interruptions in the operation of telecommunications operators and/or internet service providers.
6.6. The Seller shall ensure the operation of the Platform in a manner consistent with generally accepted technical support standards, but shall not provide The Seller guarantees the uninterrupted operation of the Platform, the security and integrity of any data stored or transmitted using it, and shall not be liable for any damages, including lost profits, incurred by the Buyer as a result of the use or inability to use the Platform, except where such liability is expressly assigned to the Seller by Russian Federation law.
6.7. The actions of third parties, including the Seller's partners, telecom operators, payment systems, and other parties engaged to perform certain functions, are not considered the actions of the Seller. The Seller shall not be liable for damages caused to the Buyer as a result of the actions (inactions) of such third parties.
6.8. The Seller's liability for breach of this Agreement is limited to the amount of actual damages documented by the Buyer and caused directly as a result of the Seller's culpable actions (inactions), unless otherwise provided by Russian Federation law.
6.9. The Seller does not exercise preliminary control over and is not responsible for the content of information posted by the Buyer on the Platform, nor for the accuracy, completeness, or compliance of such information with legal requirements.
6.10. If the Buyer is found to be registering multiple times, using virtual phone numbers, misusing the Buyer's account for the purpose of obtaining an unjustified benefit, or otherwise abusing the Platform, the Seller reserves the right to unilaterally apply measures to the Buyer's account aimed at preventing unfair use of the Platform, including, but not limited to, blocking promotional codes, restricting participation in marketing promotions, canceling orders, and blocking accounts. Such restrictive measures are applied at the Seller's discretion to ensure the security of the Platform, prevent violations of Russian Federation law and the Platform's rules, and prevent damage to the Seller, other Buyers, or third parties.
7. Other Terms and Conditions
7.1. The Seller may suspend the Buyer's ability to use the Platform and place Orders under the following circumstances:
7.1.1. Failure to pay for the Product, Delivery, and/or Remuneration under the Order, including in cases stipulated in Section 3.8 of this Agreement.
7.1.2. If the Buyer's behavior toward employees of the Seller, the Supplier, or the Platform's support team constitutes a threat to the life, health, or property of these individuals, causes moral harm, or is considered rude, impolite, or inappropriate.
7.1.3. If the information provided by the Buyer required to fulfill the Order proves to be false or inaccurate.
7.1.4. In other situations where the Buyer's actions indicate bad faith intent when interacting with the Platform and/or toward individuals involved in fulfilling the Order.
7.1.5. After the reason for the Buyer's suspension of access to the Platform has been eliminated, access may be restored upon provision of the necessary information confirming the elimination of the factors that led to the termination of interaction with the Platform, namely:
in the case specified in paragraph 7.1.1 of the Agreement—providing information on reimbursement of expenses for Products, delivery, and Remuneration;
in the case specified in paragraph 7.1.2 of the Agreement—providing information on compensation for damages and/or reconciliation of the parties;
in the case described in paragraph 7.1.3 of the Agreement—providing accurate and complete information or data that was missing and led to the suspension of access to the Platform;
in the case specified in paragraph 7.1.4 of the Agreement—providing information on compensation for damages or taking the necessary measures to restore the situation that preceded any unfair actions that led to the suspension of access to the Platform.
Restoration of access to the Platform may be initiated by the Buyer by sending a request (with supporting documents) to the Platform Support Service. The request will be reviewed and a response will be provided within 10 business days of the Platform receiving the Buyer's request.
7.2. The Seller reserves the right to permanently terminate the Buyer's access to the Platform in the following cases:
repeated actions described in Section 7.1 of the Agreement;
failure to eliminate the grounds for suspension of access to the Platform for a period exceeding one year.
7.3. The Seller reserves the right to record all conversations with Buyers and/or recipients of Goods for the purposes of quality control of their service and the resolution of potential disputes. If the Buyer and/or recipient of Goods uses personal insults, threats, or exhibits other inappropriate behavior, the support service specialist has the right to terminate both verbal and written communication Dialogue with the Buyer and/or recipient of the Goods.
7.4. The Buyer confirms their legal capacity and has reached the minimum age established by Russian law to enter into contracts with the Seller and/or Supplier and to perform other transactions provided for in this Agreement.
7.5. For questions related to the fulfillment of Orders, the operation of the Platform, information about the Seller's activities, the implementation of this Agreement, and other documents and laws governing the relationship between the Buyer and the Seller/Supplier, the Buyer has the right to contact the Seller's support team, which can be accessed through the feedback form (support chat) located in the Platform interface. The Platform may also offer Buyers other ways to contact the Seller.
7.6. Unless otherwise stated on the Platform, all prices listed include VAT.
7.7. Information about the Supplier is posted on the Platform. The Seller also has the right to post business hours on the Platform, indicating the times for accepting and fulfilling Orders.
8. Information about the Seller and Partners
Seller
Name
ИП Макаров Ярослав Владимирович
LOCATION
602209, Владимирская область, Муромский р-н, с Якиманская слобода, ул. Красина, д. 3
INN
333412473305
OGRN
322330000018512
E-mail
cliche.coffee@mail.ru
WEB-SITE
https://clichecoffee.ru
PHONE
+79302239462
Appendix No. 1
To the Public Offer "ИП Макаров Ярослав Владимирович" (OGRN: 322330000018512 INN: 333412473305)
Rules for the Use of Promo Codes and QR Codes
To foster a positive image of "ИП Макаров Ярослав Владимирович" (OGRN: 322330000018512 INN: 333412473305, hereinafter referred to as the "Seller"), increase recognition of the Seller's trademarks, and stimulate consumer demand for the Seller's Products, as well as to build and enhance Buyer loyalty, the Seller, acting as the Organizer and/or Partner, regularly conducts marketing activities, issuing Promo Codes or providing Buyers with the opportunity to obtain QR codes in the "Promotions" or "Rewards" sections of the Mobile App.
These Rules for the Use of Promo Codes and/or QR Codes (hereinafter referred to as the Rules) govern the provision, activation, use, and other essential terms for the use of Promo Codes and/or QR Codes.
Terms and Definitions
In addition to the terms set forth in Section 1 of the Agreement, all capitalized terms used in this document have the following meanings:
Partner — a legal entity with exclusive rights to manage, develop, and support the loyalty program at the businesses it manages, and participate in the Seller's marketing campaigns.
Mobile App — a free mobile app for iOS and Android platforms, available for download in the App Store (for iOS 9.0 or higher) and Google Play (for Android 5.0 or higher).
Information System — a set of software, hardware, and equipment used by the Seller to implement the Loyalty Program.
Bonus points are virtual, conventional units of payment credited to/debited from/to the Buyer's Bonus Account in accordance with the Loyalty Program Rules. Accrued points can be used by the Buyer to receive a discount of up to 99.9% on the purchase of Products in accordance with the Loyalty Program Rules. Points are used solely for accounting purposes and are not and cannot be used as a means of payment, any type of currency or securities, and cannot be exchanged for cash, gifted to third parties, or bequeathed.
A Bonus Account is a virtual, non-financial account opened by the Seller in the Information System to store information about the number of points accrued/debited and the current balance. The Buyer's Bonus Account is accessible to the Buyer in their Personal Account.
A Promo Code is a unique digital and/or alphabetic code that confirms its owner's right to receive a Product at a special price and/or with a discount and/or entitles them to have Bonus Points credited to the Buyer's Bonus Account.
A QR Code is a unique two-dimensional barcode containing information for quick recognition when scanning, displayed in the Mobile App upon activation of a Promo Code or appearing on the Promotions page in the "Promotions" or "Rewards" section of the Mobile App.
1. General Information
1.1. Upon activation of a Promo Code and/or use of a QR code, and subject to compliance with other terms and conditions for the use of a specific Promo Code, the Seller and/or its Partners provide Buyers with an incentive in the form of a discount on Products or Bonus Points.
1.2. Promo Codes (QR Codes) are provided exclusively by the Seller as the Organizer of Marketing Campaigns and/or by Partners as part of individual marketing campaigns. Promo Codes (QR Codes) may relate to specific Product categories (in whole or in part) and to specific Products.
1.3. The validity period of a Promo Code (QR Code) may be limited to specific Products and/or Product categories within individual marketing promotions in accordance with the rules of such promotions. The validity period of a Promo Code (QR Code) is determined in accordance with the terms and conditions of use of a specific Promo Code (QR Code). Terms and Conditions The validity of specific Promo Codes (QR Codes) can be clarified by contacting the Contact Center at 88006000770 or by referring to the rules of the relevant marketing promotion.
2. Promo Code Activation Procedure
2.1. Buyers who have received a Promo Code have the right to activate it through the appropriate functionality of the Mobile App.
2.2. To activate a Promo Code, you must complete the following steps:
2.2.1. Install the Mobile App and register (if necessary, if the Buyer has not previously completed these steps).
2.2.2. Go to the Mobile App. Enter the Promo Code in the "Promotions" section. This will activate the Promo Code. You can activate a Promo Code on the Promotion page within the time period specified in the message in which the Promo Code was sent, or within the time period specified in the rules of the relevant promotion for which the Buyer received the Promo Code (activation in the "Rewards" section of the Mobile App), and receive the Promo Code or Bonuses in your account.
2.2.3. After activation, the Products will appear in the "Rewards" section; if it is a Bonus Promo Code, the Bonuses will be automatically credited to the Bonus Account.
2.2.4. Immediately before placing an order using the Promo Code, the Buyer must:
ensure that the Promo Code can be used at the Business;
check whether the Products for which the Buyer received the Promo Code are available for sale.
2.3. The list of Businesses where the Promo Code can be used will be available by clicking on the "Rewards" card, unless otherwise provided in the rules of the relevant promotion.
2.4. To use a Promo QR Code, the Buyer must:
2.4.1. If the Promo Code (QR Code) can be used at the Business and the Products for which the Buyer received the Promo Code (QR Code) are available at the Business:
2.4.2. When ordering through the Business's cash register, the Buyer must present the QR code in the Mobile App upon request by the cashier;
2.4.3. When ordering through a kiosk, scan the QR code according to the instructions on the kiosk. The Seller and/or Partner reserve the right to require the QR code to be presented in the Mobile App upon delivery of the Product;
2.4.4. When ordering through the Mobile App, select the appropriate promotion and use it when placing a "Mobile Order."
2.4.5. The text code under the QR code can also be used to purchase Products at a special price and/or with a discount.
3. Other Terms and Conditions for Using Promo Codes and QR Codes:
3.1. Selecting Promo Codes, QR Codes, or text codes for activation is prohibited. The Seller reserves the right to block any Buyer's account in the Mobile App or refuse to use a QR Code without providing reasons if there are grounds for violating these Rules by such Buyer;
3.2. Using Promo Codes and QR Codes that were not directly generated by the Seller is prohibited;
3.3. The QR Code must be provided exclusively on the screen of a mobile device. Screenshots of the screen containing the QR Code, printouts of the QR Code, and any other formats for confirming the presence of a QR Code at the Vendors are not accepted.
3.4. The Seller and/or its Partners are not responsible for the inability to scan the QR Code due to any reasons beyond their control, including defects in the device screen;
3.5. The Seller and/or its Partners reserve the right to refuse delivery of the Product to the Buyer if there is reason to believe that such Buyer is violating the provisions established by these Rules and/or the Promotion Rules;
3.6. Buyers are not permitted to transfer QR codes to other persons;
3.7. The Buyer is obligated to independently verify the price of the Product purchased using the Promotion Code and/or QR code;
3.8. The price of the Product purchased by the Buyer using the Promotion Code and/or QR code is subject to change at the discretion of the Seller and/or Partner;
3.9. The Buyer may use the QR code only once per order, unless otherwise provided on the Promotion page;
3.10. Promotions in the Mobile App cannot be combined with each other or with other discounts offered by the Buyer, unless otherwise provided in the rules of the relevant Promotions;
3.11. Products at a special price and/or with a discount are provided only once using a single QR code.
4. Buyer's Rights:
4.1. Use the Promo Code within the period specified in the message in which the Promo Code was sent, or within the period specified in the rules of the relevant Promotion;
4.2. Receive information about the rules for using Promo Codes, as well as the rules of the Promotion, if provided, including information about the availability of the Products for which the Buyer received the Promo Code at a specific Business before placing an order;
4.3. Receive Products at a special price (with a discount) or Bonuses to the Bonus Account, subject to the terms of these Rules and/or the rules of the relevant Promotion;
4.4. Other rights stipulated by the legislation of the Russian Federation and these Rules.
Appendix No. 2
To the Public Offer "ИП Макаров Ярослав Владимирович" (OGRN: 322330000018512 INN: 333412473305)
Referral Program Rules
1. General Provisions.
1.1. This document contains the rules for the Organizer's referral program, developed to reward Customers for their activity and loyalty to the restaurant.
1.2. The organizer of the referral program (hereinafter referred to as the "Organizer") is "ИП Макаров Ярослав Владимирович" (OGRN: 322330000018512, INN: 333412473305), located at 602209, Владимирская область, Муромский р-н, с Якиманская слобода, ул. Красина, д. 3.
1.3. The referral program is an incentive campaign consisting of a set of activities aimed at stimulating consumer demand, attracting attention, increasing brand awareness of the Organizer, and maintaining and increasing Participant interest in the Organizer's trademarks, products, and services for the purpose of their further promotion in the market.
1.4. The Referral Program is a marketing initiative that does not contain any elements of gambling or betting, and is conducted under the terms and conditions set forth in these Rules.
1.5. The Referral Program is indefinite. The Organizer reserves the right to terminate or suspend the Referral Program at any time by notifying Customers on the restaurant's official website.
1.6. Referral Program Territory: Russian Federation.
2. Terms and Definitions
In addition to the terms set forth in Section 1 of the Agreement, all capitalized terms used in this document have the following meanings:
The Referral Program is the Organizer's incentive system that awards points for completed orders and provides the opportunity to exchange these points for various benefits.
Points are units of account awarded to Customers in accordance with the terms of the Referral Program and used to obtain benefits.
Minimum Order is the minimum order amount for which the Customer can earn points.
Benefits — privileges provided to the Buyer in exchange for points, including discounts, free meals, desserts, and other bonuses.
Points Validity — the period during which points are valid and can be used by the Buyer to obtain benefits.
Referral System — a system for rewarding Buyers for referring new visitors to purchase goods and services from the Organizer.
Notifications — messages sent to the Buyer via email, SMS, or mobile app containing information about point accrual, point expiration, and other relevant events in the Referral Program.
Exceptions — orders not included in the Referral Program, including orders placed using promo codes or discounts.
Birthdays — Buyer's birthdays, as specified by the Buyer in their personal account on the website and/or mobile apps.
Special Promotions — temporary events held by the Organizer in which Buyers can earn additional points or discounts.
3. Referral Program Terms
3.1. All Organizer Buyers aged 18 or older are eligible to participate in the Referral Program.
3.2. To participate in the Referral Program, Buyers must register on the Organizer's website or mobile app, providing their personal information, including first name, last name, phone number, and email address.
3.3. Registration in the Referral Program constitutes the Buyer's agreement to the terms of these rules.
4. Points Earning
4.1. Buyers earn points for each order placed with the Organizer, provided that the order amount exceeds the minimum order amount established by the Organizer for earning bonus points.
4.2. The number of points awarded for an order is determined in accordance with the rates set by the Organizer and published on the Organizer's website and/or in its mobile apps.
4.3. Points are credited to the Buyer's account within 24 hours of order payment.
4.4. The Buyer can check the number of points accumulated in their personal account on the Organizer's website or in the mobile app.
5. Using Points
5.1. Bonus points can be used by the Buyer to receive a discount of up to 99.99% on the price of an item, with a minimum payment of 1 ruble per item.
5.2. Detailed information on how to use bonus points is set out in the "Bonus Points Terms and Conditions" posted on the Organizer's website and mobile app.
6. Referral System
6.1. The Buyer can invite a new Buyer to purchase goods (services) from the Organizer by providing a unique referral code or link.
6.2. A new Buyer, using the referral code or link, receives a discount on their first order from the Organizer.
6.3. A Buyer who invites a new Buyer receives additional points to their account after their friend places their first order with the Organizer.
6.4. The number of points awarded to the Buyer for attracting a new Buyer is determined in accordance with the rates established by the Organizer.
6.5. The Buyer can invite an unlimited number of new Buyers and receive points for each new Buyer who places an order with the Organizer.
6.6. A Buyer who makes a certain number of visits or orders within a month can receive additional points or discounts.
6.7. The terms and amount of the brand loyalty reward are specified on the Organizer's website or in the mobile app.
7. Notifications
7.1. The Buyer agrees to receive notifications about point accrual, point expiration, and other relevant events in the Referral Program.
7.2. Notifications may be sent to the Buyer via email, SMS, or via the mobile app.
7.3. The Buyer may opt out of receiving notifications by changing their account settings on the Organizer's website or in the mobile app.
8. Birthdays
8.1. The Organizer reserves the right to provide additional bonus points, a discount, or a free meal to a Buyer who places an order with the Organizer on their birthday or within a week afterward.
8.2. The terms and amount of the discount, the number of bonus points awarded, or the description of the free meal provided on birthdays are specified on the Organizer's website or mobile app.
8.3. Bonus accruals, discounts, and gifts provided to the Buyer in connection with their birthday may be provided to the Buyer no more than once a year.
9. Special Promotions
9.1. The Organizer periodically runs special promotions in which Buyers can earn additional points or discounts.
9.2. The list of special promotions and their terms are specified on the Organizer's website or mobile app.
10. Feedback
10.1. Buyers who leave a review about the Organizer on the website or social media can receive additional bonus points.
10.2. The terms and amount of the review reward are specified on the Organizer's website or in the mobile app.
Appendix No. 3
To the Public Offer "ИП Макаров Ярослав Владимирович" (OGRN: 322330000018512 INN: 333412473305)
Terms of Use of Bonus Points
These Terms of Use of Bonus Points (hereinafter referred to as the "Terms") constitute an integral part of the Loyalty Program "ИП Макаров Ярослав Владимирович" (OGRN: 322330000018512 INN: 333412473305), hereinafter referred to as the "Seller," and define the procedure for accrual and use of Bonus Points on the Seller Platform.
The Buyer agrees to these Terms by joining the Seller's Loyalty Program.
1. Terms and Definitions
In addition to the terms set forth in Section 1 of the Agreement, all capitalized terms used in this Appendix have the following meanings:
Bonus Points — a virtual unit of value that the Buyer can use to receive a reward, including when purchasing Products as described in the Terms. Bonuses have no cash value and do not entitle the Buyer to receive a monetary equivalent.
Promotion — a marketing incentive, the conditions for which, when completed, entitle the Buyer to receive a reward, including in the form of Bonus Points. The terms of each Promotion are specific and posted on the Platform and/or in the Personal Account.
Loyalty Program — a set of conditions governing Buyer participation in the Seller's loyalty program.
Personal Account — the personal page of a registered Buyer on the Platform, designed for using the Platform's functionality.
2. General Provisions on Bonus Points
2.1. Bonus points may be provided to the Buyer as incentives within the Seller's promotions, loyalty programs, and in other cases at the Seller's discretion (e.g., to maintain Buyer loyalty to the Platform).
2.2. Each Buyer has a points account. Information about this account is available in the Buyer's Personal Account.
2.3. Unless otherwise expressly provided, when purchasing a Product through the Platform, the Buyer may apply Bonus points to receive a discount on the price of the Product at a rate of 1 point = 1 ruble discount.
2.4. The number of points available for use for each purchased Product is fixed and calculated automatically based on the total number of points available, including taking into account the restrictions set forth in these Terms. The Buyer cannot choose a different number of points to use to receive a discount on the Product at their own discretion; they may either use (write off) Bonus points or refuse to use (write off) them.
2.5. The following restrictions on Points redemption apply:
2.5.1. Bonus points can be used by the Buyer to receive a discount of up to 99.99% of the product price, with the minimum amount the Buyer must pay for each product being 1 ruble.
2.5.2. The terms of marketing promotions may provide for other restrictions on the redemption of Points earned by Buyers through these promotions. The Seller will notify the Buyer of such restrictions by publishing information on the Platform and/or in the Personal Account, or by email using the contact information provided by the Buyer.
2.6. Bonus points cannot be used to obtain discounts on certain categories of goods (works, services, property rights) if such restrictions are established by the Seller as part of ongoing promotions.
2.7. Bonus points awarded improperly or in error are subject to write-off.
3. Points Cancellation Procedure
3.1. The Seller reserves the right to cancel the Buyer's Bonus points without prior notice if the Seller has grounds to classify the Buyer's actions as an abuse of rights (Article 10 of the Civil Code of the Russian Federation), or if it is discovered that the receipt of Bonus points was illegal due to fraudulent or other illegal actions on the part of the Buyer.
3.2. If an order for a Product is cancelled for any reason after Bonus Points have been awarded, the Bonus Points awarded for the cancelled order will be debited from the Buyer's Bonus Points account.
3.3. In the event of a return of a defective Product, Bonus Points will be credited to the Buyer's Bonus Points account in the amount previously used to pay for the relevant Product.
3.4. Bonus Points awarded by the Seller to the Buyer's Bonus Points account as an incentive to make purchases within a specified period of time and not used by the Buyer within the specified period are subject to debit.
3.5. Bonus Points may be debited from the Buyer's Bonus Points account if the Buyer fails to use the said points for three or more weeks (the "burnout" of bonus points).
4. Other Terms
4.1. The Seller reserves the right to unilaterally amend these Terms at any time by publishing them on the Platform and/or in the Personal Account. The Buyer has the right to review the current version of the Terms.
4.2. The Buyer's actions aimed at accepting these Terms, earning Bonus Points, participating in Seller promotions, or using Bonus Points on the Platform and/or in the Personal Account constitute confirmation of the Buyer's proper familiarization with and agreement to these Terms.
4.3. All notifications, messages, and other information stipulated by these Terms will be sent to the Buyer on the Platform and/or in the Personal Account, or by email using the contact information provided by the Buyer.
Appendix No. 4
To the Public Offer "ИП Макаров Ярослав Владимирович" (OGRN: 322330000018512 INN: 333412473305)
Terms for Calculating and Collecting the Service Fee
1. General Provisions and Scope
1.1. These Terms are an integral appendix to the Public Offer "ИП Макаров Ярослав Владимирович" (OGRN: 322330000018512 INN: 333412473305) and concern the payment of the Fee.
1.2. These Terms define the principles, criteria, calculation methods, and rules for informing the Buyer about the Service Fee payable upon placing an Order and/or upon provision of Related Services.
2. Basis for Charging the Service Fee and Notification
2.1. For access to the Platform's functionality (viewing Products, placing an Order, arranging delivery, and providing related services within the parameters selected by the Buyer), the Buyer may be charged a Service Fee. This fee is paid to the developer and, at the same time, to the entity providing technical support for the Platform (OOO Nazad v Buduschego, OGRN: 1147847127757, INN: 7839494297), which allows the Buyer to use the Platform for a fee.
2.2. The Buyer is notified of the need to pay and the amount of the Service Fee by displaying the relevant information in the Platform interface and on the Order checkout screen.
2.3. By registering on the Platform, re-authorizing, and/or placing a new Order, the Buyer confirms that, at the time of placing the Order, the Buyer has read and agrees to the Offer, including these terms for calculating and collecting the Service Fee.
2.4. The Seller reserves the right to amend the Offer, including these Terms, within the limits permitted by current Russian legislation. Information on the current version is posted on the Platform website.
3. Amount, Structure, and Calculation Methodology.
3.1. The Service Fee is a predetermined amount calculated based on the economically justified costs of providing services to the Buyer, including a share of the Platform's general (overhead) expenses.
3.2. The Service Fee may be set:
as a fixed amount, independent of the Order value; or
as a percentage of the Order value.
3.3. If the Seller's costs associated with providing services to the Buyer change significantly, the Service Fee amount may be revised.
3.4. To enhance Buyer loyalty and/or as part of marketing campaigns, the Seller reserves the right to provide discounts on the Service Fee.
4. Payment Procedure and Consequences of Non-Payment
4.1. The obligation to pay the Service Fee is fulfilled by the Buyer when placing an Order within the limits and under the conditions established by the interface Platform Terms and the Offer.
4.2. The Seller reserves the right to restrict or suspend the Buyer's access to the Platform and the placement of Orders in the event of the Buyer's failure to fulfill or improper fulfillment of the obligation to pay the Service Fee.
5. Final Provisions
5.1. These Terms are approved by the Seller and communicated to responsible employees in the manner prescribed by local regulations.
5.2. Compliance with these Terms is monitored by authorized employees of the Seller within the limits of their authority.